Refund Policy, Terms, Conditions

Terms & Conditions

All classes attended at EASTSIDE FITNESS must be preceded by the applicant acknowledging, by way of completing a PAR-q form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release EASTSIDE FITNESS, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.

Registration & Purchase:

To register or purchase from the EASTSIDE FITNESS online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Refund Policy

Services

Unlimited Passes

  •  If you are unable to attend classes due to circumstances out of your control (determined on a case-by-case basis by our administration and requiring a doctor’s note or other authorization), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
  • If you are unable to attend classes due to circumstances out of your control (determined on a case-by-case basis by our administration and requiring a doctor’s note or other authorization) after your unlimited pass has been activated, your time remaining on your pass can be “paused” for a maximum of 60 days.

10 Session Passes

  • There are no refunds on 10 session passes.
  • If you cannot attend due to circumstances out of your control (determined on a case-by-case basis by our administration and requiring a doctor’s note or other authorization), we can offer a prorated credit towards another product or service.

 NOTES: Service credits are valid for 60 days only!
 There is no cash refund.
 There is no refund for merely changing your mind!